Straight answers
Questions contractors ask before the first file
- Do I need Xactimate?
- No. You upload the estimate the carrier sent you, as a PDF. You get back a PDF you can send, print, or attach to an email. The amount is the one thing that comes from you: nothing here prices the work, so you write your own figure on the request line before it goes out.
- Do you take a percentage of what I recover?
- No. You pay $19.99 for the file and nothing else. What the carrier pays is between you and the carrier — we never see it and never bill on it.
- Is there anything to install or set up?
- No. It runs in a browser, there is no software to install, no data to migrate and nothing for your crew to learn. If you can upload a PDF you can run a file today.
- Do I need a measurement report?
- No, the carrier estimate on its own is enough. If you have a measurement report, add it — the quantities come out sharper when it is there.
- Who sends it to the carrier?
- You do, or the homeowner does. Check which one your carrier wants — a few of them accept claim documents only from the policyholder, not from the contractor. Either way the package goes out under your company name.
- Does this negotiate with the carrier for me?
- No, and it should not. It drafts the file; you review it, you approve each item, and you send it under your own name. Nothing leaves this app on its own.
- What if my estimate is a scanned copy?
- Some carrier PDFs are scans of a printout, and the text cannot be read out of those. The app checks this the moment the file lands, before it runs anything and before your free file is used up, and tells you.
- Will the carrier pay?
- That is the carrier's decision and nobody can promise you otherwise. What this does is make sure the items you are owed are on the file, with a written reason and a photograph behind each one.
- Is this legal advice?
- No. It does not read your customer's policy and it does not tell you what a policy covers. It works from what is physically on the roof and what the building code requires.
- What if it finds nothing?
- Then it says so, plainly, instead of padding the file. A supplement full of items you cannot defend is worse than no supplement.
- Whose name is on the document?
- Yours. Your company name, your licence number, your signature block. There is no ScopeQueue branding anywhere on what you send.
- Who can see my files?
- Your files sit in your account and nowhere else. The carrier estimate is read on our own server; your roof photographs are sent to the model that describes them, and nothing is shared for advertising. Delete a job and its files go with it — the details are on the privacy page.