Privacy
Last updated: 19 August 2026
What we hold
- The email address you sign in with.
- The carrier estimate and measurement report you upload.
- The roof photographs you upload.
- The job facts you type: claim number, date of loss, loss address, and the insured's name if you enter it.
Most of that describes a property and a claim. Some of it — the loss address and the insured's name — is about the homeowner, and it reaches us because you put it there.
What we do not want
Do not upload Social Security numbers, driver's licences, state ID cards, bank account numbers or payment card numbers. We do not need any of them to write a supplement. When we spot something that looks like one in a file you upload, we say so on screen and ask you to take it out.
Who else sees it
- Anthropic — your roof photographs are sent to Anthropic's model so it can describe what is in them. The carrier estimate is not sent; it is read mechanically on our own server.
- Our payment processor — handles your payment and sees your billing details. We never see or store your card number.
We do not sell your data, and we do not share it for advertising.
Who decides what happens to it
You decide what to collect and why; we act on your instructions and keep the files so you can work on them. If you ask us to delete a job, we delete it.
How it is kept
Files travel over HTTPS and are stored encrypted at rest. Each account's files sit in a separate folder and are reachable only while signed in to that account. Backups are taken nightly and are encrypted too.
Removing your files
Delete a job from the job page and its files go with it. To close the account and remove everything, write to us.
Do Not Track
We do not track you across other websites, so there is nothing for a Do Not Track signal to switch off. We use one cookie, and only to keep you signed in.
Changes
If this page changes in a way that matters, we will say so on screen the next time you sign in. The date at the top always shows the current version.